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Consumer complaints
A consumer complaint is when a customer reports a problem with a product, service, or business practice. It’s basically telling the company (or sometimes a government agency) that something was unfair, defective, misleading, or fraudulent.
common types of consumer complaints:
Defective or Unsafe Products – Something you bought breaks right away, doesn’t work as advertised, or is dangerous.
Unfair or Unauthorized Charges – Being billed for something you didn’t buy, or being charged more than the agreed price.
Scams & Fraud – Fake businesses, online scams, or misleading advertising that trick consumers out of money.
Poor Service – When a company doesn’t deliver what it promised (like a repair service never fixing the issue).
Warranty/Refund Issues – A business refusing to honor a warranty, return, or refund policy.
Keep Records – Save receipts, contracts, warranty info, screenshots, or messages that prove the purchase and the problem.
Contact the Business – Start with customer service or a manager. Explain the issue in writing and request a refund, repair, or replacement.
Escalate Within the Company – If the first contact doesn’t help, write a formal complaint letter or go up the chain (corporate office, brand headquarters).
Use Consumer Protection Channels – File complaints with agencies like the FTC, BBB, or your state’s consumer protection office. Credit card chargebacks are also an option for unfair charges.
Pursue Legal Remedies – If the company refuses, you can take them to small claims court for the cost of the product/service or join a class-action suit if it’s a widespread issue.
